Shipping policy
Page title：Shipping Policy
Effective Date: August 25, 2026
Thank you for shopping with Crestavellion.
We work with fulfillment and shipping partners to deliver orders to customers in the regions available during checkout.
1. Order Processing
Orders require processing before shipment.
Processing includes:
- Payment verification
- Order confirmation
- Product preparation
- Quality checks where applicable
- Packing
- Transfer to the shipping carrier
Processing times may vary depending on order volume, product availability, holidays, promotional periods, and fulfillment location.
Once your order ships, you will generally receive a shipping confirmation containing tracking information when tracking is available.
2. Shipping Destinations
We ship to destinations that are available through our checkout system.
Available shipping locations may change based on:
- Product availability
- Carrier availability
- Local restrictions
- Customs requirements
- Fulfillment capabilities
If your country or address cannot be selected at checkout, we are currently unable to ship that particular order to the destination.
3. Estimated Delivery Times
Estimated delivery times are shown where available during checkout or in your order information.
Delivery estimates begin after an order has completed processing.
Delivery times may vary depending on:
- Destination country or region
- Shipping service
- Customs processing
- Carrier delays
- Weather
- Public holidays
- Peak shopping seasons
- Local delivery conditions
Delivery estimates are estimates rather than guaranteed delivery dates unless specifically stated otherwise.
4. Tracking
When tracking is available, customers will receive a tracking number after shipment.
Please allow some time after receiving your shipping confirmation for the carrier's tracking system to update.
Tracking information may occasionally take several days to show the first carrier scan, particularly for international shipments.
5. Multiple Packages
Some orders may contain products fulfilled from different warehouses or logistics partners.
As a result, an order may arrive in multiple packages and on different dates.
When available, separate tracking information may be provided for each shipment.
6. Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully verify:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- Postal or ZIP code
- Country
- Phone number where required
If you notice an address error, contact us immediately.
We will attempt to update the address before fulfillment, but changes cannot be guaranteed after processing or shipment begins.
7. Failed Delivery and Returned Packages
If a package is returned because of:
- Incorrect address
- Incomplete address
- Refused delivery
- Unclaimed package
- Repeated unsuccessful delivery attempts
additional shipping costs may apply before reshipment where permitted by law.
Please contact our customer service team if your package is returned to sender.
8. Shipping Delays
Occasional delays can occur outside our reasonable control.
Possible causes include:
- Carrier disruptions
- Customs inspections
- Weather conditions
- Natural disasters
- Public holidays
- High shipping volume
- Transportation disruptions
- Local postal delays
We will provide reasonable assistance when an order experiences an unusual delay.
9. Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, import fees, or local charges depending on the destination and the shipping arrangement used for the order.
Where taxes or duties are collected at checkout, this will generally be indicated during checkout.
Where such charges are not collected in advance, the recipient may be responsible for amounts imposed by local authorities or carriers, unless otherwise stated.
10. Lost Packages
If tracking has not updated for an unusually long period or you believe your shipment may have been lost, contact us.
We may work with the shipping carrier or fulfillment partner to investigate.
If a shipment is confirmed lost, we will provide an appropriate resolution based on the circumstances and applicable law.
11. Delivered but Not Received
If tracking indicates that your order was delivered but you cannot locate it:
- Check around the delivery location
- Check with household members
- Check with neighbors where appropriate
- Contact the carrier
- Allow a short period in case of premature delivery scanning
If the package remains missing, contact our customer service team.
12. Contact Us
For shipping questions:
Crestavellion
Email: rhydiankimberly3362@hotmail.com
Please include your order number when contacting us.